We care about your clients as much as you do care about your business. With more than 15 years of experience and more than a million people trained, our approach is proven. And our mission is your success. That’s why we provide the skills, methodology and processes that ensure optimal client service at every touch point along the client journey. Because it’s not just about client service. It’s about the entire client experience. We believe that client service is a part of our company’s DNA. It is embraced across the entire organization and embedded into our working culture. That’s what retains our clients business and grows our own. Because of this belief, we provide service solutions that are more holistic than anyone else in the industry. This lets you move beyond a singular service challenge and solve customer service for your company as a whole.

Maintenance and Support Services

Access To Trained Technical Support Analysts

Each relationship manager and support analyst of US Technosoft is fully trained on application and have a deep knowledge of OOH industry. We regularly conducts pre-scheduled training programs for the users of application. They are trained on updated workflows, new product features and maintenance of Edge1 with hands-on experience in our classroom training programs or through interactive webinar sessions.

Ability To Submit Incidents/Service Requests 24x7

Our service request module is an easy-to-use web page that allows you to submit online requests for training on any module or any customization in application. The advanced communication tool of our service request module helps to brings all queries under one roof with automatic multiple escalation levels if the query is not answered with in due time.

Communicate And Receive Updates

At the end of each month Edge1 is updated with new features

E-mail/ Remote Access Support

The simplest way to communicate to any client is via email. Our client service email management though, is not replying from one mailbox. It centralizes all incoming mails into one common system and automatically the mails are assigned to dedicated relationship manager of client. Our support analyst also train you through remote access software i.e. they access your own computer from afar or troubleshooting the problem and can train you on application without being in front of it is much easier to rely on.

Telephonic Support During Office Hours, Which Vary By Region

Our customer support provides you with telephonic support and on-line support tools and services, the timings vary by region. Our support analyst provides product application support services through telephone and electronic access and tools. Edge1 is organized into specialized teams that support specific disciplines getting you quickly to the subject matter experts to address your requirements. Enjoy 24/7 support 365 days a year from technology experts ready to serve your business communications. Call +91(011) 22412700.

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